Frequently Asked Questions

General Questions

Payment Information & Refunds

Delivery & Order Status

Curator Program

Gift Cards


General Questions

How do I create an account?

Creating an account is easy. Just follow these easy steps after clicking on sign up

  • Enter your Name
  • Enter your email ID
  • Enter a Password
  • Your email ID will be used as the default username for your Zansaar account.
Is it necessary to have a Zansaar.com account to shop?

Yes. Only a registered user can shop at Zansaar. A registered user can choose a password for their account so that when they return to Zansaar in the future, our system will remember their shipping address and preferred mode of payment. This will save them from the trouble of having to fill those in again. The password can also be used to make changes to the order and account information. As with all passwords, do ensure that you choose something you'll remember the next time you want to place an order. While choosing a password, please remember that passwords are case sensitive and must have a minimum of 6 characters. Passwords should be guarded carefully. Remember, accounts can be accessed by anyone who knows the password.

Payment Information & Refunds

What payment options does Zansaar support?

Currently, Zansaar supports Visa, MasterCard, and Amex, with additional payment options of Cash on Delivery.

When am I billed?

Your credit card will be billed by Zansaar as soon as the payment details are shared by you.

What will my credit card statement say?

Your credit card will be billed by Zansaar and your credit card statement will read "HNG retail".

What is Cash on Delivery?

Cash-on-Delivery (C-o-D) is an alternate method of purchasing from us, other than Online (By Credit/Debit card and Netbanking). In the C-o-D payment terms or C-o-D service, you pay cash at the time of the actual delivery, rather than paying in advance.

How can I place a Cash-on-Delivery (C-o-D) Order?
  1. All items that have the "Cash-on-Delivery Available" Icon are valid for order by Cash-on-Delivery.Add the item(s) to your cart and proceed to checkout.
  2. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
  3. Enter CAPTCHA text as shown, for validation.
  4. Once verified and confirmed, the product will be processed for shipment in the time specified, from the date of confirmation.
  5. You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.

Terms & Conditions

  • The maximum order value for C-o-D is Rs. 25,000
  • Gift Cards or Store Credit cannot be used for C-o-D orders
  • Please make ONLY Cash Payment at the time of delivery
Are there any hidden terms and conditions for a C-o-D purchase?

The maximum order value for a C-o-D payment is Rs. 25,000. It's strictly a cash-only payment method; Gift Cards or Store Credit cannot be used for C-o-D orders. Please note, we do not accept foreign currency as payment against a COD order.

How do I make a payment for a Zansaar purchase?

Zansaar offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, Gift Card and Cash on Delivery. All Credit/Debit card details remain confidential and private. Zansaar and our trusted payment gateways use SSL encryption technology to protect your card information.

Are there any hidden charges when I make a purchase on Zansaar (Octroi, Sales Tax)?

There are absolutely no hidden charges when you make a purchase with Zansaar. We offer free delivery if the order is Rs. 400 or over, otherwise you will be charged an additional Rs. 100 for delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

How do I buy Zansaar Credits?

  • Visit the Zansaar Credits page and enter the specifics of the Zansaar Credits you want to purchase (the denomination, recipient name, email address etc.)
  • Complete the payment process using available modes of payment
  • If you purchased Zansaar credits using a credit or debit card, the amount will be instantly available in your Zansaar Credits account.
  • You will also receive an email confirming the purchase of credits.
  • If you purchased Zansaar Credits by sending a cheque or DD, the same will be credited to your account upon cheque/DD realization
How do I pay using a Zansaar Credits?

If you have purchased Zansaar Credits, the same will appear as a payment option when you check out items in your cart.

Where do I check my Zansaar Credits balance?

You can see your Zansaar Credits balance by clicking on 'Zansaar Credits Summary' in the My Accounts page

I am having trouble using my Zansaar Credits to place an order. What am I doing wrong?

To confirm that the Zansaar Credits are already in your account, check your credits balance in the Zansaar Credits Summary page. You can contact Zansaar customer care for any further clarifications.

What happens to the rest of my Zansaar Credits if I do not use them all at once?

Any unused credits will remain in your Zansaar Credits account and can be used for your next purchase.

Will my Zansaar Credits expire?

Purchased Zansaar Credits do not expire. But, if Zansaar Credits were allotted during any promotions or campaigns, these will have a maximum validity of 90 days.

Can I use Promo Coupons along with Zansaar Credits?

Yes.

Can I combine Zansaar Credits with another form of payment to pay for a purchase?

Yes, Zansaar Credits can be combined with any other valid modes of payment to pay for a purchase.

What Terms & Conditions Apply To Zansaar Credits?

You cannot use Zansaar Credits to purchase new Zansaar Credits.

How do I buy / Gift A Gift Card?

Enter the amount for the Gift Card you'd like to purchase then click "Proceed To Pay". The sidebar will now have the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking. Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email containing the Gift Cards details.

How Do I Pay By An Gift Card?

Go to www.Zansaar.com and select the items you want to purchase. When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout. Select the "Pay By Gift Cards" Option. Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted. If the amount of your Gift Cards doesn't cover your order total, you will be prompted to select an additional payment method.

Does my Gift card Expire?

All Gift Cards will expire 1 year from their date of creation.

Can I Still Use Promotional Codes if I Use My Gift Card?

Not as of now, however we are working on incorporating it in the future.

Is there a limit on how many Gift Cards I can use on a single order?

Not at all. Use as many as you want!

Delivery & Order Status

How long will it take for me to receive my order?

Orders are processed immediately and most orders are received in 3-5 business days. Occasionally products are discontinued or backordered and we will notify you immediately of this before your credit card is charged.

How will I know how much my order will cost?

Just add Zansaar items to your Cart and click on the Checkout button and Zansaar will calculate and display a guaranteed order total in INR, including all shipping costs from our warehouse(s) to your selected destination, as well as any applicable taxes.

Are there any additional costs that will be due upon receipt of my order?

No. When you use the Zansaar global checkout, you will be provided with a guaranteed order total in INR. The order total presented will be the exact amount that you will be billed by Zansaar. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What do the different order statuses mean ?

Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order. Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location. Order Canceled : The order was canceled.

Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale, but please use the "Notify Me" feature and we will let you know once it is available for sale at Zansaar.

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed internally (and immediately) Zansaar.com will send a confirmation mail for your order, to the email address associated with your Zansaar order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Curator Program

What sort of images can I use for my collection/profile?

You will be required to upload a profile image to create a Curator Profile. You are requested to upload a photo of yourself. For the collection picture, please ensure that you use only original images or those that you own. Copyrighted images taken without the permission of the owner are not permitted and users who upload them must do so at their own risk. Zansaar will not be responsible for any copyright issues that are associated with user's choice of images.

What is the maximum image size that I can upload?

Your file size needs to be less than 1 MB.

How many collections can I make?

As of now, you can make one collection.

Can I change my mind about the name and description of my collection?

Yes you can, but when you do this, it will go through the approval process again. Once it is approved, you can publish it.

How many products can I add to one collection?

You can add a minimum of 9 products and a maximum of 18 products to your collection.

What do I do if a product on my catalogue is sold out?

You can either remove the product or wait for it to come back in stock.

What if I close the toolbar while making the collection?

It will get minimized, but you can still spot it in the bottom left corner of the page.

What do I do after I finish making my collection?

Click on the submit for approval button.

What if I want to make changes after submitting?

You can do this and then submit for approval again, and publish once it is approved.

How much time will it take to get the approval for my collection?

This will take a maximum of three days, but usually we'll get back to you a lot sooner than that.

Why was my collection not approved?

Abusive or plagiarized content or images are not allowed on the website. This is the primary reason for a collection not being approved. Any further reasons will be intimated to you directly.

What if my internet connection goes off while I am making my collection?

If you've saved your work, it will reappear after you reconnect to the internet.

Gift Card

Does my gift card expire?

Yes, all gift cards will expire 1 year from their date of creation.

Can I still use promotional coupon codes if I use my gift card?

Yes, you can still use promotional coupon codes if you use your gift card.

Is there a limit on how many gift cards I can use on a single order?

You can use 1 gift card per order.

Can I use my gift card to purchase other gift card?

No, your gift card is for purchase of products only.

Can I transfer the gift card to another account?

No, your gift card has to be redeemed by you.

If my purchase exceeds the gift card amount, how do I pay?

You will be prompted to select an additional payment method (Credit card/Debit card).

If my order is less than the gift card amount, how do I redeem it?

The outstanding balance (after deducting the order value) can be refunded as credits. That is, the remaining amount on your gift card can be turned into Zansaar credits.