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Delivery and Shipping Policy

For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via several of the major mail carriers, including Aramex, DTDC, and the Indian Postal Service. Customers will be unable to opt for the carrier of their choosing. The is no shipping charge for orders above Rs. 400. If your order value is less than Rs. 400 a shipping charge of Rs. 100 will apply.  We apply a handling charge for all fragile items and food items to cover cost of additional packing to prevent damage and mishandling in courier transit. Prices listed on the website are inclusive of these charges and the break up of the charges is provided in the invoice.

Taking Delivery of your Order

Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately

Exceptions to Our Shipping and Delivery Policy

The following exceptions will require extended shipment and/or delivery times:

  • Products ordered for delivery on COD basis are shipped only upon verification of mobile number of the receipient, confirmation of the delivery address and availability of the recipient to receive of the goods.
  • Products that are normally stocked but that are temporarily out of stock.
  • Products that are not normally stocked and must therefore be special ordered.
  • Items that transit thru states requiring special entry permits or Octroi such as in West Bengal, Maharashtra, Kerala etc. Under such circumstances, you will be emailed regarding the specifics of your situation.
  • Delivery pin code is not supported by major couriers. In this case we ship by Speed Post which takes a 4-5 days longer.
  • Products which are imported from outside India.

Delays in Shipping

On occasion, we may experience an unforseen delay in the shipment of your order. In such a case, you will be notified via email by HNG Retail . When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

Shipping Timeframes

  • Standard Shipping: Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment.
  • Ground Shipping: Heavy items are shipped by ground service. You may expect to receive your order within 5-10 business days from the date of shipment.
  • Imported Products Shipping: Products with an 'International' label are imported from outside India and are delivered in 10-15 business days

If Your Order Does Not Arrive On Time

If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.

In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. HNG Retail reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.

If Your Order Arrives Damaged

Check the packing and DO NOT take delivery of a product that has been damaged. If for any reason you are unable to reject accepting the product from the courier, inform Customer service within 24 hours and we will ship out a replacement.

For products where we provide Installation Services inform the installer immediately on completion of installation and reject the product. Installer will disassemble and take the product back

Manufacturer Warranty

Products sold are covered by its manufacturers warranty policy. If your item isn't working properly, please check the product manual (which arrived with the item) and the brand warranty page for the product. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly. International products, decorative items and textiles do not have a manufacturers warranty but are covered by our 30 day replacement guarantee.

If the product does not have a brand warranty, please email [email protected] for assistance.

If you're unable to resolve the problem after contacting the manufacturer, contact [email protected] to find more information about receiving a replacement or returning your item for a refund.

For all Zansaar Exclusives, Zansaar warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period of one year from date of purchase. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Zansaar warranty. Warranty is subject to normal use under normal conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES ZANSAAR's ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.