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Manufacturer Warranty

Products sold are covered by its manufacturers warranty policy. If your item isn't working properly, please check the product manual (which arrived with the item) and the brand warranty page for the product. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly. International products, decorative items and textiles do not have a manufacturers warranty but are covered by our 30 day replacement guarantee.

If the product does not have a brand warranty, please email [email protected] for assistance.

If you're unable to resolve the problem after contacting the manufacturer, contact [email protected] to find more information about receiving a replacement or returning your item for a refund.

All Severin products are guaranteed against defects in materials and workmanship for a period of one year from the date of purchase or as specified in the warranty card accompanying your product. Under this guarantee the manufacturer Undertakes to repair or replace any parts found to be defective, providing the product is returned to one of our authorized service centers. This guarantee is only valid if the appliance has been used in a non-commercial environment and in accordance with the instructions, and provided that it has not been modified, repaired or interfered with by any unauthorized person, or damaged through misuse.
The is guarantee naturally does not cover wear and tear, nor breakables such as glass, Ceramic items, bulbs etc.
If the product fails to operate and needs to be returned, contact [email protected]. and report the problem. Upon receiving Return instructions, pack it carefully, enclosing your name and address and the reason for return. If within the guarantee period, please also provide the guarantee card and proof of purchase.
HNG Retail will at its option repair or replace your unit. If HNG retail is unable to resolve the problem you will be provided a pro-rata refund for the balance term of your warranty. The length of the warranty for the repaired or replaced product is equal to the remaining length of the warranty of the product originally purchased.